Mom gets the Droid Incredible… but can she use it?
My parents generally understand technology. So when my mom, who has already been using a smartphone for some time, got the new Droid Incredible – I thought she would have no problem adapting to it.
However, four days after the phone arrived, I find my mother sitting in her office flipping through a sticky-note and bookmarked copy of the phone’s manual. She can’t figure the thing out.
So here’s my mom, reading glasses and all, hunched over a tiny manual with her new incredible phone. Turns out, she was just trying to check her voicemail. I don’t know how long she had been sitting there pressing buttons and flipping pages, but I picked up the phone and had her listening to her voicemails within 30 seconds. Problem resolved. She quickly writes notes of each step and thanks me.
This got me thinking about the interesting ways people go about learning their device. I don’t know that I’ve ever read a phone’s manual – or even a computers, for that matter. I think the younger generation has been brought up in such a way that the flow of many user interfaces almost come as second nature to us.
However, as more and more baby boomers push themselves to use the life-management tools provided by smartphones, how can phone makers adjust to fit to their learning styles and technology needs? These people didn’t grow up with a mobile phone in hand, but they are just as likely to use it now. They also control about 83 percent of consumer spending, so it would be who of companies to adjust to them.
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